Support policy

Our Support Policy

  • To get a pre-purchase advice, you may post in our forum
  • To get a response more promptly, you are recommended to use our Support Center.
  • We try to answer your questions within 1-10 hours. However, if any delay occurs, it doesn’t mean that we forgot about you. Some of the issues require testing and analyzing, so we can resolve it effectively.
  • Please note! We do not provide support for our paid services if you do not have a purchase code.
  • Item support does not include:
    1. Customization and modification.
    2. Support for third-party software not related to our grid, support for other grids and web services.